Guest Experience Lead (Garden Supplies) - Burnaby-Mandeville

GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan.

At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path.

Join GARDENWORKS and play a key role in our shared mission of connecting people to our natural world through plants.

We are looking for an energetic and passionate, gardening enthusiast who is customer service focused and enjoys sharing knowledge with others! This role requires weekend availability!

Overview of role:

  • Building sales and supporting the GARDENWORKS Brand by providing outstanding service to our guests
  • Sharing your gardening knowledge - informing guests about care & maintenance, asking questions to help solve gardening concerns
  • Working with the Department Manager on ordering and inventory flow by anticipating need, and managing products accordingly
  • Receiving product shipments, recording damaged items, shortages, and corresponding with vendor to rectify damages and shortages
  • Working with the store merchandising team creating displays that inspire our guests
  • We look to you to bolster a positive & fun work environment where our team can be proud of their work and are recognized for their contribution

Is this you?

  • A passion for what we do – connecting guests to nature
  • A role model for truly outstanding & memorable guest experience
  • A strong understanding of soils, fertilizers & garden remedies
  • 3+ years customer service experience, preferably in a retail setting
  • Excellent organizational skills and attention to detail
  • Ability to multitask and prioritize to meet the demands of a busy work environment
  • Good health and strength as some lifting will be involved and there are physical demands of the job
  • Forklift certification or willingness to go through our in-house training program

We offer a culture that promotes a healthy, fulfilling work/life balance, benefits package for all eligible full-time employees (including medical, vision and dental), and an amazing employee discount!

GARDENWORKS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interested applicants should forward resume and cover letter Attn: Amber Castro, Director of Human Resources to [email protected]