Frequently Asked Questions

Do You Deliver?

Yes we do. Each store location arranges deliveries for guest who have made purchased from them. Please see delivery page 

 

Do You Offer Curbside Pick Up?

Yes, We offer curbside pick-up. 

 

Where is the best place to contact if your plant is sick?

Yes, email: Greenthumbs@gardenworks.ca if you have any questions about your plants. 

 

What Is Your Return Policy?

We guarantee the plants and garden products that we sell.  All situations* are covered by our guarantee policy. We guarantee success in your garden.  If you are not satisfied with a plant or product you have purchased at GARDENWORKS we will gladly: Replace it, offer a credit, or offer a refund (with proof of purchase), (A receipt of ensures guest are protected by our Green Thumb Guarantee) Please see return policy page

 

What Plants Are Toxic To My Pets?

We get this question a lot. We recommend you checking out ASPCA for their list of toxic plants for cats here and dogs here ASPCA Animal Poison Control Center Phone Number: (888) 426-4435

This list contains plants that have been reported as having systemic effects on animals and/or intense effects on the gastrointestinal tract. Please note that the information contained in our plant lists is not meant to be all-inclusive, but rather a compilation of the most frequently encountered plants. Individual plants may differ in appearance from the photos used on our listings. Please be sure to check the name of the plant to determine its toxicity.

Also, be advised that the consumption of any plant material may cause vomiting and gastrointestinal upset for dogs and cats. Plants listed as either non-toxic, or potentially toxic with mild GI upset as their symptoms are not expected to be life-threatening to your pets.

If you believe that your animal is ill or may have ingested a poisonous substance, or if you have any further questions regarding the information contained in this database, contact either your local veterinarian or the APCC 24-hour emergency poison hotline at 1-888-426-4435.