Frequently Asked Questions


Where is the best place to contact if your plant is sick?

Email: if you have any questions about your plants. 


What Is Your Return Policy?

Receipts are required for ALL returns and exchanges.

Please see our return policy page for more information, and our Green Thumb Guarantee


Do You Deliver?

Local delivery rates vary by location and destination. Please contact your favourite GARDENWORKS for details.


Do You Deliver Across Canada?

All of our stores operate and service British Columbia. Unfortunately, we do not have the capacity to deliver out of Province at this time.

What Plants Are Toxic To My Pets?

We get this question a lot. We recommend you checking out ASPCA for their list of toxic plants for cats here and dogs here ASPCA Animal Poison Control Center Phone Number: (888) 426-4435

This list contains plants that have been reported as having systemic effects on animals and/or intense effects on the gastrointestinal tract. Please note that the information contained in our plant lists is not meant to be all-inclusive, but rather a compilation of the most frequently encountered plants. Individual plants may differ in appearance from the photos used on our listings. Please be sure to check the name of the plant to determine its toxicity.

Also, be advised that the consumption of any plant material may cause vomiting and gastrointestinal upset for dogs and cats. Plants listed as either non-toxic, or potentially toxic with mild GI upset as their symptoms are not expected to be life-threatening to your pets.

If you believe that your animal is ill or may have ingested a poisonous substance, or if you have any further questions regarding the information contained in this database, contact either your local veterinarian or the APCC 24-hour emergency poison hotline at 1-888-426-4435.


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