Frequently Asked Questions

 

What is the best way to get in touch with one of your plant experts?

The best way to get in contact with us is to call or email your preferred GARDENWORKS location.

 

What Is Your Return Policy?

Receipts are required for ALL returns and exchanges.

Please see our return policy page for more information, and our Green Thumb Guarantee. 

 

How do I register for GARDENWORKS Rewards, is there a cost?

Our GARDENWOKRS Rewards loyalty program is FREE to join! Sign up in-store with a cashier.

 

How can I check my GARDENWORKS Rewards points?

You can easily view your current points value by stopping by in-store and asking the cashier for assistance. We’re happy to help!

 

Do You Deliver?

Local delivery rates vary by location and destination. Please contact your favourite GARDENWORKS for details.

 

Do You Deliver Across Canada?

All of our stores operate in and service British Columbia. Unfortunately, we do not have the capacity to deliver out of Province at this time.

 

How can I order a GARDENWORKS Gift Card?

GARDENWORKS Gift Cards are available for purchase in-store or online. Gift Cards purchased online are mailed via Canada Post. Standard Canada Post delivery times apply. Please note, high volume at Canada Post and intermittent highway closures in BC’s Southern Interior MAY impact delivery of our Gift Cards.

At this time, we are unable to offer electronic Gift Cards. GARDENWORKS Gift Cards may be used at any GARDENWORKS location.

 

I have a question about ordering a Gift Card online or about my Gift Card order?

Please contact orders@gardenworks.ca.

 

I need a lot of plants for client gifts or a special event. Can you help?

Please visit our Plants for Groups and Gatherings.

 

Do you offer children's birthday parties?

At this time, we are not able to offer children's birthday parties at any GARDENWORKS location. However, we are working to reestablish this service in the future at select garden centres.

 

What Plants Are Toxic To My Pets?

We get this question a lot. We recommend you checking out ASPCA for their list of toxic plants for cats here and dogs here. ASPCA Animal Poison Control Center Phone Number: (888) 426-4435

This list contains plants that have been reported as having systemic effects on animals and/or intense effects on the gastrointestinal tract. Please note that the information contained in our plant lists is not meant to be all-inclusive, but rather a compilation of the most frequently encountered plants. Individual plants may differ in appearance from the photos used on our listings. Please be sure to check the name of the plant to determine its toxicity.

Also, be advised that the consumption of any plant material may cause vomiting and gastrointestinal upset for dogs and cats. Plants listed as either non-toxic, or potentially toxic with mild GI upset as their symptoms are not expected to be life-threatening to your pets.

If you believe that your animal is ill or may have ingested a poisonous substance, or if you have any further questions regarding the information contained in this database, contact either your local veterinarian or the APCC 24-hour emergency poison hotline at 1-888-426-4435.