Return Policy

Receipt required for ALL returns and exchanges

Most items may be returned within 30 days of purchase. Returns or exchanges on Clothing, Apparel & Jewelry are accepted within 14 days of purchase in unwashed & unworn condition with tags still attached.

Items returned with an original receipt will be refunded in the original form of payment. Items with a gift receipt will be exchanged for merchandise or for Store Credit.

The following are Final Sale:

• Gift Cards
• Earrings
• Intimate Apparel including Swimwear
• Sale Items discounted by 40% off or more

Please click here for details on our Green Thumb Guarantee (applies to plants only)

Why this policy exists

The Japanese Beetle is an invasive plant pest regulated under Canada’s Plant Protection Act. The Canadian Food Inspection Agency (CFIA) has restricted the movement of plants and soil out of certain areas in Vancouver, Burnaby, Coquitlam, Port Coquitlam, and Kamloops.

Because of this, plants that have been purchased at Gardenworks and brought into any of these regulated areas, cannot be removed. To comply with these regulations and help protect our community’s gardens, Gardenworks is not permitted to accept returns of plants that have been grown or kept outdoors in these regulated areas.

For details and maps of regulated areas, visit the CFIA website:
Japanese Beetle – CFIA Regulated Areas