Return Policy

Receipt required for ALL returns and exchanges

Most items may be returned within 30 days of purchase
Clothing, Apparel & Jewellery: Returns or exchanges accepted within 14 days if unworn, unwashed, and with tags attached

Final Sale Items

Gift Cards
Earrings
Intimate Apparel, including Swimwear
Sale items discounted 40% or more

Refunds & Exchanges

With Original Receipt: Refund issued in the original form of payment
With Gift Receipt: Exchange for merchandise or store credit

2025 HOLIDAY RETURN POLICY

Eligible items purchased from Oct 15 – Dec 24, 2025, with a Gift Receipt, may be exchanged for merchandise or store credit until Jan 15, 2026
No returns or exchanges on Holiday Décor after Dec 24, 2025
Final Sale: Fresh Cut Christmas Trees, Fresh Holiday Greens, and discounted Holiday Décor

Green Thumb Guarantee

We guarantee success in your garden with our Green Thumb Guarantee, which covers:

Trees, Shrubs, Perennials, Vines, and Roses
Non-Flowering Tropical Indoor Plants
Hardy Water Plants

For full details, visit www.gardenworks.ca/green-thumb-guarantee.

Gardenworks Return & Rental Policy – Japanese Beetle

Why this policy exists

The Japanese Beetle is an invasive plant pest regulated under Canada’s Plant Protection Act. The Canadian Food Inspection Agency (CFIA) has restricted the movement of plants and soil out of certain areas in Vancouver, Burnaby, Coquitlam, Port Coquitlam, and Kamloops.

Because of this, plants that have been purchased at Gardenworks and brought into any of these regulated areas, cannot be removed. To comply with these regulations and help protect our community’s gardens, Gardenworks is not permitted to accept returns of plants that have been grown or kept outdoors in these regulated areas.

For details and maps of regulated areas, visit the CFIA website:
Japanese Beetle – CFIA Regulated Areas