Proudly BC Owned & Operated for over 40 years.GARDENWORKS Green Thumb Guarantee
We guarantee success in your garden with our Green Thumb Guarantee!
Our Green Thumb Guarantee applies to:
• Trees, Shrubs, Perennials, Vines, and Roses
• Non-Flowering Tropical Indoor Plants
• Hardy Water Plants
Please return the plant with your original receipt. Within 30 days of purchase these items may be refunded in the original form of payment, exchanged, or returned for Store Credit. After 30 days, we will gladly replace the plant or offer a Store Credit up to the original purchase price of the plant.
Annual Plants, Flowering Indoor Plants including Orchids, and Botanical Designs may only be returned within 30 days under our regular return policy.
Plants, shrubs and trees discounted by 50% or more are not covered by the Green Thumb Guarantee.
Please remember to keep your receipt.
Gardenworks Return & Rental Policy – Japanese Beetle
Why this policy exists
The Japanese Beetle is an invasive plant pest regulated under Canada’s Plant Protection Act. The Canadian Food Inspection Agency (CFIA) has restricted the movement of plants and soil out of certain areas in Vancouver, Burnaby, Coquitlam, Port Coquitlam, and Kamloops.
Because of this, plants that have been purchased at Gardenworks and brought into any of these regulated areas, cannot be removed. To comply with these regulations and help protect our community’s gardens, Gardenworks is not permitted to accept returns of plants that have been grown or kept outdoors in these regulated areas.
For details and maps of regulated areas, visit the CFIA website:
Japanese Beetle – CFIA Regulated Areas